Shipping policy

When confirming your order, you can choose delivery to a given address. We will use reasonable efforts to have your order dispatched to such address within a few days of order confirmation. Orders can only be delivered to addresses in Belgium.

We reserve the right to split orders into one or more deliveries depending on Product availability. Each delivery will be notified by email. Deliveries will be accompanied by a delivery note which will also provide details of the Products delivered.

The package(s) will be handed over to the addressee or anyone else present at that address. If no-one is present, a message will be left in the mailbox of the stated address which can be used to request another delivery attempt, either to the same address or to another address or to a collection point if and to the extent this option is provided for on the Website.

Should you fail to arrange for redelivery within three weeks of order confirmation, or should no-one be present when that redelivery is made, the order will automatically be returned to us. We will then contact you to arrange for the order to be delivered, in which case you may be asked to pay additional delivery costs.

Should a delivery go missing during the delivery process, and provided the provisions of this clause are complied with, we will send a new shipment entirely at our expense provided the Product is still available, or refund the value of the order including transport costs.

The risks of loss and/or damage will pass to you upon delivery.