Orders and Refunds

Please find a summary here of the ordering steps, all of which are derived from our Terms of Use, please read these for a full understanding of your rights, any other interpretation than mentioned in the Terms of Use, will be void.


1. Payment
Following payment methods will be accepted, through our payment partner Mollie B.V.: Credit Cards, Bancontact, KBC/CBC Payment Button and Belfius Direct Net.

2. Shipment
Belgian B-POST 
Offered at delivery-address in 2-3 working days
Collection at local post office within 14 days past offering-date
Belgium: € 5,99 EUR for orders with a total sum of below € 100. We offer free shipping for orders totalling at least € 100.

3. Returns
Full refund of product price if return is done within 14 days of reception of goods.
UNWORN, UNDAMAGED, NO PERFUME
Send an email to customerservice@abelonewilhelmsen.com with your refund request including the following information: Order number, date of order, shipping address and product description/reference (including the name, color and size of each item) and their quantity.

You will receive detailed instructions and will be asked to send the products to:
Abelone Wilhelmsen
Eliaertsstraat 1 bus 5
2140 ANTWERP
BELGIUM
All cost at your expense

4. Cancellation
Costless cancellation before shipment.
Send an email to customerservice@abelonewilhelmsen.com with your cancellation request including the following information: Order number, date of order, shipping address and product description/reference (including the name, color and size of each item) and their quantity.

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