Has your parcel arrived damaged or is your order incomplete?
Or are you not 100% happy with the style or does it not meet your expectations?
No worries! You can return your order, as long as this is done within 14 days of receipt.
Step-by-step plan to RETURN your order easily
- Send us an e-mail with your order number in which you state which items you wish to return.
- Let us know the reason why you want to return the item!
- State whether you want a refund or (in case of damage, wrong size, or color) still want to receive the correct item.
- you are welcome to return your order. All costs at your expense. If located in Antwerp, - we offer to pick up your order personally by bike.
- When we receive your return parcel in good condition, you will receive a refund right away.
Do you want to CANCEL your order?
- You can of course free of charge cancel your order before shipment.
- Send us an email or call us with your cancellation request. Do you want to cancel the full order or only one piece?
- Let us know if you want to order another item instead of your original order. Maybe another color or size?